Terms of Service

Welcome to Serene Organic Beauty. By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before using our services.

General

Serene Organic Beauty reserves the right to update, modify, or change these terms at any time without prior notice. Continued use of our website indicates acceptance of these terms.

Products & Information

We aim to provide accurate product descriptions, images, and pricing. However, slight variations may occur due to lighting, packaging updates, or screen settings.

Our skincare and haircare products are intended for personal use only and are not meant to diagnose, treat, cure, or prevent any medical condition.

Pricing & Payments

All prices on our website are listed in Pakistani Rupees (PKR). We reserve the right to change pricing or discontinue products without notice.

We offer available payment methods including Cash on Delivery (COD) and other payment options displayed at checkout.

Order Acceptance & Cancellation

We reserve the right to:

• Refuse or cancel any order

• Limit quantities purchased

• Cancel suspicious or fraudulent orders

Orders may also be canceled due to stock unavailability or verification issues.

Shipping & Delivery

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, or public holidays. Serene Organic Beauty is not responsible for delays caused by courier services.

Refunds & Exchanges

Refunds and exchanges are subject to our Refund Policy. Please review the Refund Policy page for complete details.

User Responsibilities

Customers agree to provide accurate information including:

• Name

• Address

• Phone number

• Email address

Any misuse of the website, fraudulent activity, or abusive behavior may result in restriction from using our services.

Intellectual Property

All content on this website including logos, product images, text, graphics, and branding belongs to Serene Organic Beauty and may not be copied or used without permission.

Limitation of Liability

Serene Organic Beauty shall not be held responsible for:

• Allergic reactions or skin sensitivities

• Misuse of products

• Indirect or incidental damages resulting from product use

Customers are encouraged to perform a patch test before using any skincare product.

Governing Law

These terms and conditions shall be governed in accordance with the laws of Pakistan.

Contact Us

For any questions regarding these Terms of Service, please contact us through our official website or social media platforms.