Refund & Exchange Policy

At Serene Organic Beauty, customer satisfaction is our top priority. We strive to provide high-quality skincare and haircare products. If you are not fully satisfied with your purchase, please review our refund and exchange policy below.

Eligibility for Exchange or Refund

We offer exchange or refund only in the following cases:

• Wrong product delivered

• Damaged product received

• Missing item in the parcel

To request an exchange or refund, customers must contact us within 24 hours of receiving the order along with clear pictures of the product and packaging.

Non-Refundable Items

Due to the nature of skincare and personal care products, we do not offer refunds or exchanges for:

• Opened or used products

• Change of mind

• Allergic reactions or skin sensitivity

• Results not meeting expectations

We strongly recommend performing a patch test before regular use of any skincare product.

Exchange Process

Once your request is approved:

• Our team will guide you through the exchange process.

• The replacement product will be dispatched after verification.

• Delivery charges may apply in some cases.

Refund Process

If a refund is approved:

• Refunds are processed through bank transfer or digital wallet.

• Processing time may take 5–7 working days.

Order Cancellation

Orders can only be canceled before shipment confirmation. Once dispatched, orders cannot be canceled.

Cash on Delivery Orders

Customers are requested to provide accurate contact details and remain available for confirmation calls/messages to avoid order cancellation.

Contact Us

For refund or exchange requests, please contact our support team through our website or official social media platforms with your order details.